How to get a refund for a mis-sold car loan

If you believe that you were mis-sold a car loan, you may be able to get a refund by following these steps:

• Gather evidence: Make a list of all the documents related to your car loan, such as the loan agreement, loan application, and any correspondence with the lender. This will help you build a case and support your claim.

• Contact the lender: You should first try to resolve the issue with the lender directly. Contact them and explain why you believe the loan was mis-sold.

• Consider using a claims management company: If you are unable to resolve the issue with the lender, or if you feel uncomfortable negotiating on your own, you may want to consider using a claims management company. These companies specialise in helping people get refunds for mis-sold products or services.

• File a complaint: If you are unable to reach a resolution with the lender or the claims management company, you can file a complaint with the Financial Ombudsman Service (FOS). The FOS is an independent organisation that resolves disputes between consumers and financial services companies.

It's important to note that the process of getting a refund for a mis-sold car loan can be complex and may take some time. It's always a good idea to seek legal advice if you are unsure about your rights or how to proceed.