Blue Motor Finance Complaint
Among the many car finance providers out there, Blue Motor Finance stands out for a variety of reasons. For starters, they are the only ones who actually do a decent job of making sure customers have a safe and pleasant borrowing experience. Also, they have managed to create a niche for themselves by allowing their customers to buy their cars from some of the best dealerships around.
During its four and a half year history, Blue Motor Finance has managed to come up with a few clever innovations. For instance, the company has created a risk-based consumer lending platform that is capable of delivering instant point of sale finance solutions, a feat that was previously unheard of in the auto financing industry. The company uses technology to minimize friction between the parties and make the process as painless as possible for consumers.
The company has not exactly been without its share of hiccups. For one thing, they are not always able to provide a suitable loan for customers with a bad credit score. In addition, Blue Motor Finance is prone to the mis-selling of products and services, including PCP car finance. However, they are not the only culprits. Some have fallen short of the mark in the consumer finance world, as shown by the number of complaints they received during the last financial year.
To their credit, they are trying to right the wrongs. They have recently launched a new website aimed at helping customers find affordable car finance deals. In addition, they are taking the first steps to create a formal complaint handling mechanism. In a recent interview, head of motor finance at FLA Adrian Dally spoke about the company's newfound commitment to consumers.
The company has also introduced a slew of new features to their website, such as a "Smarter Mobile," that is designed to make navigating the ins and outs of purchasing a vehicle a breeze. They even offer an app for Android and iPhone that allows customers to track the progress of their car at any time. Despite their foray into the consumer finance space, they are still a relative newcomer to the scene. In fact, they haven't yet made a dent in the number of complaints they've received, as of this writing.
The company claims to have a better business plan than most, but the competition is fierce. To make things even more interesting, they have made a pact with bankers to help fund some of their most innovative ideas. For instance, the company has rolled out a new product called 'Purchase Finance', which is a mobile phone-like service that allows customers to purchase a car with their credit cards. In addition, they have also redesigned their website to better accommodate a mobile-first consumer.